In order to provide our customers with the most economical shipping costs available, we reserve the right to choose shipping carriers or modify shipping terms when orders are required to be sent in one or more shipments or other exigent circumstances exist which, in our exercise of discretion, require us to do so.
Shipping charges on returned items are non-refundable. If an order is canceled after it has already shipped, there may also be an additional fee to have UPS change the delivery of the item. In the case of a return, if the order originally received free shipping on our site, the actual shipping charges that we incurred shipping the order to you will not be refunded.
Some items are custom orders (certain protein skimmers, calcium reactors, etc.) Please allowing for custom fabrication and delivery time.
UPS Ground Transit Times (For in stock items. Do not use this map for drop ship/factory direct items)
Please note that the transit times listed by the USPS Priority Mail Shipping Quotes are generated by USPS for their expected delivery time. These shipping transit times are an estimation and are not guaranteed. A Priority Mail "2 day" shipment is not the same as selecting UPS "2 day". In that scenario, the UPS shipment is guaranteed to deliver in that time frame by UPS. The USPS shipping time is an estimation, not a guarantee.
Online order placed before 3:00 PM est are generally processed and shipped the same business day. Orders placed after 3pm est are generally processed the following business day. In the event of a backorder, dro ship or special order, a customer service representative will contact you via email or phone.
Tracking information is uploaded to your account when an order ships. Tracking numbers are automatically emailed to the email address provided at that time. If an order is drop shipping from a manufacturer, tracking information will be uploaded and emailed as soon as it is received from the manufacturer. If you have not received a tracking email but your order has completed, please log on to your account to retrieve that information.
In order to avoid a shipping delay, please make sure your address is verified. If your billing and shipping address are the same, then your address is verified. In the even that your billing and shipping addresses are different, you will need to make sure your shipping address is on file with your credit card company or paypal. Since all credit card information is encrypted and private, we may need to contact you via phone or email to get additional information from you in order to verify the shipping address with your credit card company.
Customers are responsible for any shipping charges when sending back defective merchandise which includes any brokerage, taxes and tariffs. Many warranties are handled directly with the manufacturer.
Accuracy of Information:
Corals By Design attempts to ensure that information on this Web Site is complete, accurate and current. Despite our efforts, the information on this Web Site may occasionally be inaccurate, incomplete or out of date. We make no representation as to the completeness, accuracy or correctness of any information on this Web Site. For example, products included on the Web Site may be unavailable, may have different attributes than those listed, or may actually carry a different price than that stated on the Web Site. In addition, we may make changes in information about price and availability without notice. While it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.
If your merchandise arrives damaged, please contact us within 24 hours of arrival. All damage claims must be filed with the carrier. We are more than happy to provide you with full assistance in this unlikely event. Please note that orders cannot be returned, cancelled, or rejected due to shipping delays unless express service was requested at the time of ordering.
If a package is damaged by UPS or other carrier, Corals By Design will file the claim with the proper carrier.
If a package is damaged via USPS, the customer will file the claim with the carrier. Corals By Design recommends against using USPS as a carrier for high value items due to difficulty associated with filing a claim and variations in the claims process.
Please contact Corals By Design via firstname.lastname@example.org ASAP(M-F 8am - 5pm est) so we can begin the claims process.
Damages / Liability caused by Equipment Purchased from Corals By Design
Corals By Design, Inc. assumes no responsibility for equipment failures, damages to purchased equipment, other property or livestock. Corals By Design will work with you in the event that a problem arises but Corals By Design is not responsible for damages caused by faulty equipment. In the event that a product is deemed defective or faulty please contact us or the manufacturer directly. Ultimately, it's the manufacturers responsibility to cover any and all manufacturer warranty issues, after all, it is a manufacturer’s warranty. Corals By Design is not a manufacturer and we do not take responsibility for manufacturers warranties or damages caused by defective equipment, user error or improper use of equipment. Please see our return policy for more information regarding product returns.
To avoid returns, we suggest you ask about any product you are unsure of and their warranties before you order.
For Unopened Packages:
Corals By Design cannot accept returns of products once they have been opened and used. Before opening each product, please check its packaging and label carefully to be sure you received the correct product. If the supplier's original packaging and seal is still intact, you may return the product to us within 30 days from purchase for an exchange, merchandise credit or refund (excluding shipping and handling charges), subject to a 20% restocking fee. Return shipping charges incurred are the responsibility of the customer.
RMA Process (Returned Merchandise Authorization)
All products returned must be accompanied by a valid Return Authorization (RA) number issued by us within 30 days of your original invoice date. After 30 days from purchase, we can no longer issue an RA and will refer you to the manufacturer for warranty service. All returned products must be 100% complete in original packaging and in resalable condition, with all packaging, software, manuals, cables, components, blank warranty cards and other accessories and documentation included. A valid RA number must be written clearly and conspicuously on the outside of the shipping box.
Shipping and handling charges are not refundable. On items where shipping and handling is not billed or is free, shipping and handling charges will be approximated to 10% of the regular retail price of merchandise. Corals By Design is not responsible for shipping charges and insurance on all return shipments including defective items. Under all circumstances, no use of Aquarium Specially shipping account numbers is permitted.
If packages need to be returned to us, please contact us via email@example.com
All returns are subject to a 20% restocking fee. All refunds can be placed back into your credit card or as a store credit.
· Corals By Design will only accept back new and unused items for a full refund, minus a restocking fee.
· Normal returns can take up to a week to complete.
· The customer is responsible for shipping charges and insurance on all return shipments.
· All original equipment, components, manuals, cables, and packaging will need to be returned in order for Corals By Design to process your RMA.
· If the shipper damaged a package, Corals By Design will file the damaged items claim with the carrier once we have been notified by you.